Delivery & Returns

DELIVERY

We use a courier, next working day delivery service, for all product unless you have selected the Royal Mail option at the checkout on the website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to inform you. If delay in dispatch is likely to exceed 7 days then you may, provided the product has not been dispatched yet, cancel your order and we will refund all sums paid by you.

A delivery pre-advice text (if mobile number is provided at checkout) or email is sent to you the day the item is dispatched. A second notification will then be sent to you on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point where you can collect from a shop close to you.

DELIVERY COSTS

Orders up to £75

£3.00 Royal Mail First Class signed for 

£4.95 next working day courier delivery 

Orders over £75

Free next working day courier (DHL) delivery

Royal Mail 1st Class Signed For
Requires a signature on delivery of the parcel. Once posted the item can not be tracked but delivery can be expected within 1-3 working days of dispatch. 

Courier Delivery- Next working day (Monday-Friday)
Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and the Channel Islands. A delivery pre-advice text or email will be sent to you on the day your item is dispatched. A second notification will be sent to you on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left, or to select a nearby Pick Up Point where you can collect from a shop close to you. This service is fully tracked. 

Click and Collect
Orders can be picked up from our shop at 3 Lendal, York, YO1 8AQ, rather than using any of our delivery services. An email will be sent to you advising when your parcel is ready for collection. Orders placed by 1pm will normally be available for collection the following day at the latest.

RETURNS POLICY

We want you to be delighted every time you shop with us, however if for any reason you are unhappy with your purchase, you can return it to us within 28 days of receipt for a full refund or exchange, so long as it is unused and still in its original packaging. We will be happy to exchange the item for a replacement or to give a refund which will go onto the card that was used when the purchase was made. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland. If an item has been altered or made to measure, we will not refund or offer an exchange, unless the item is faulty or not as described. We require a proof of purchase in order to proceed with any refund or exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within the good you receive. We will aim to help any customer, however if the required information is not provided, we have the right to refuse a refund or exchange as requested. No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. 

This does not affect your statutory rights.

Standard Price Items 

Standard items are eligible for return or exchange up to 30 days after the purchase date. You should return your order to us in its original unused condition and packaging along with your order confirmation form for a refund or exchange. If you wish to return your online purchases in person, please contact customerservices@wildandwestbrooke.co.uk to organise this.

Discounted Items

Discount items (including items bought from our Depop site) are eligible for return or exchange up to 14 days after purchase. You should return your order to us in its packaging along with your completed returns form for a refund or exchange. If you wish to return your online purchases in person, please contact customerservices@wildandwestbrooke.co.uk to organise this.

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