Our cut off for postage is 1pm, any order placed after 1pm will be shipped on the next working day. Please bear in mind that any order placed after 1pm on Friday will be posted on the following Monday as this is the next working day.
We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to inform you. If delay in dispatch is likely to exceed 7 days then you may, provided the product has not been dispatched yet, cancel your order and we will refund all sums paid by you. If you need your order for a specific date or you are in a hurry, let us know and we will do our best to get it to you in time.
DELIVERY COSTS & OPTIONS
Orders up to £75
£4.95 Royal Mail First Class signed for
£6.95 next working day courier (DPD) delivery
Orders over £75
Free next working day courier (DPD) delivery
Royal Mail 1st Class Signed For
Requires a signature on delivery of the parcel. Once posted the item can not be tracked but delivery can be expected within 1-3 working days of dispatch. Sunday is not a working day for this service.
Courier Delivery- Next working day (Monday-Friday)
Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and the Channel Islands. A delivery pre-advice text or email will be sent to you on the day your item is dispatched. A second notification will be sent to you on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left, or to select a nearby Pick Up Point where you can collect from a shop close to you. This service is fully tracked. Saturday and Sunday are not working days for this service.
Click & Collect
Order online and collect from our store in York city centre (Wild & Westbrooke, 3 Lendal, York, YO1 8AQ). Free on all orders. All orders will be ready to collect the following day, we will send an email to confirm this.
Please post returns to Wild & Westbrooke, 3 Stonegate, York, YO1 8AN and include a note with your name and order number and any information about an exchange or whether you would like a refund.
We want you to be delighted every time you shop with us, however if for any reason you are unhappy with your purchase, you can return it to us within, 30 days for full price items or 14 days for discounted items, from receipt for a full refund or exchange, so long as it is unused, with the tags attached (where applicable), still in its original packaging and in a resalable condition. We will be happy to exchange the item for a replacement or to give a refund which will be returned via the payment method that was used when the purchase was made. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland. If an item has been altered or made to measure, we will not refund or offer an exchange, unless the item is faulty or not as described. We require a proof of purchase in order to proceed with any refund or exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within the good you receive. We will aim to help any customer, however if the required information is not provided, we have the right to refuse a refund or exchange as requested. No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
If you paid for your order using PayPal you can claim back your returns postage (up to £15) back through 'PayPal Returns Shipping On Us'. Please note this is to be processed through PayPal and is not something we can help with. For further details please click here - T&Cs apply.
Standard Price Items
Standard items are eligible for return or exchange up to 30 days after the purchase date. You should return your order to us in its original unused condition and packaging along with your order confirmation form for a refund or exchange. If you wish to return your online purchases in person, please contact firstname.lastname@example.org to organise this.
Discounted items (including items bought from our Depop site) are eligible for return or exchange up to 14 days after purchase. You should return your order to us in its packaging for a refund or exchange. If you wish to return your online purchases in person, please contact email@example.com to organise this.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we will send it back to the original delivery address and ask you to cover the delivery costs. If you are having any problems returning your order, please get in touch.
Please note this returns policy applies to items bought online. For items purchased in store, you may return any item within 30 days for full price items or 14 days for sale items, for an exchange or credit note only.
This does not affect your statutory rights.