Our cut off for postage is 1pm, any order placed after 1pm will be shipped on the next working day. Please bear in mind that any order placed after 1pm on Friday will be posted on the following Monday as this is the next working day.
We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to inform you. If delay in dispatch is likely to exceed 7 days then you may, provided the product has not been dispatched yet, cancel your order and we will refund all sums paid by you. If you need your order for a specific date or you are in a hurry, let us know and we will do our best to get it to you in time.
DELIVERY COSTS & OPTIONS
Orders up to £75
£3.00 Royal Mail First Class signed for
£4.95 next working day courier delivery
Free Click & Collect
Free Local Delivery (within 5 miles of York city centre)
Orders over £75
Free next working day courier (DHL) delivery
Free Click & Collect
Free Local Delivery
Royal Mail 1st Class Signed For
Requires a signature on delivery of the parcel. Once posted the item can not be tracked but delivery can be expected within 1-3 working days of dispatch. Sunday is not a working day for this service.
Courier Delivery- Next working day (Monday-Friday)
Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and the Channel Islands. A delivery pre-advice text or email will be sent to you on the day your item is dispatched. A second notification will be sent to you on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left, or to select a nearby Pick Up Point where you can collect from a shop close to you. This service is fully tracked. Saturday and Sunday are not working days for this service.
Click and Collect
Orders can be picked up from our shop at 3 Lendal, York, YO1 8AQ, rather than using any of our delivery services. An email will be sent to you advising when your parcel is ready for collection. Orders placed by 1pm will normally be available for collection the same day. Please note due to Covid 19 lockdown restrictions no customer will be able to enter the shop, we will hand your order over at the door. Our shop is within York's pedestrian zone so you will not be able to pull up outside of our shop after 10.30am - we are more than happy to meet you in a local car park or pull up spot to hand over your order, please contact us to organise this. If you would prefer to pay for your order using cash, please call us on 01904 627100 to arrange this.
During lockdown we will be offering a free local delivery service. We will personally drop off any order within 5 miles of York city centre for free. If you are unsure whether your area is covered please just get in touch with us and we will advise. Once your order is ready we will contact you to arrange a convenient time to deliver it. If you would prefer to pay for your order using cash, please call us on 01904 627100 to arrange this.
We want you to be delighted every time you shop with us, however if for any reason you are unhappy with your purchase, you can return it to us within 30 days of receipt for a full refund or exchange, so long as it is unused and still in its original packaging. We will be happy to exchange the item for a replacement or to give a refund which will go onto the card that was used when the purchase was made. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland. If an item has been altered or made to measure, we will not refund or offer an exchange, unless the item is faulty or not as described. We require a proof of purchase in order to proceed with any refund or exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within the good you receive. We will aim to help any customer, however if the required information is not provided, we have the right to refuse a refund or exchange as requested. No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
If you would like any help or advice regarding the packaging or the best way to post your return please don't hesitate to get in touch. On larger items (e.g long boots) we can arrange return postage for you using our courier account, the cost is £6.
This does not affect your statutory rights.
Standard Price Items
Standard items are eligible for return or exchange up to 30 days after the purchase date. You should return your order to us in its original unused condition and packaging along with your order confirmation form for a refund or exchange. If you wish to return your online purchases in person, please contact email@example.com to organise this.
Discounted items (including items bought from our Depop site) are eligible for return or exchange up to 14 days after purchase. You should return your order to us in its packaging along with your completed returns form for a refund or exchange. If you wish to return your online purchases in person, please contact firstname.lastname@example.org to organise this.
Due to Covid19 and to help you with your Christmas shopping we have extended our returns period for any full price items. Any full price item ordered on or after the 1st of November 2020 can be returned up until the 15th January 2021 (or 30 days after purchase, whichever is greater).