Shipping policy

Our cut off for postage is 1pm, any order placed after 1pm will be shipped on the next working day. Orders are dispatched Monday - Friday, please bear in mind that any order placed after 1pm on Friday will be posted on the following Monday as this is the next working day.
We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to inform you. 

DELIVERY COSTS & OPTIONS

Orders up to £75
£4.95 Royal Mail Tracked 48hr 
£6.95 Royal Mail Tracked 24hr

Orders over £75
Free Royal Mail Tracked 48hr (Aim Next Working Day)

Royal Mail Tracked 48hr
Photo proof of delivery will be required and may require a signature on delivery of the parcel. Once posted the item can be tracked and delivery can be expected within 2-3 working days of dispatch. Sunday is not a working day for this service. 

Royal Mail Tracked 24hr
Royal Mail Tracked 24hr aims to deliver the next working day for all UK postcodes. Photo proof of delivery will be required and may require a signature on delivery of the parcel. Sunday is not a working day for this service. 

Royal Mail will send a text or e-mail message allowing you to re-organise delivery to another day, select a safe place for your parcel to be left, or to select a nearby Pick Up Point where you can collect from a shop close to you. Please note that on rare occasions, unforeseen delivery delays can occur with Royal Mail (e.g. bad weather, increased demand, local area delays) and the delivery time frame is not guaranteed. On occasion Royal Mail will deliver to your neighbour if nobody is home, you can opt out of this via the link below:
https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour-opt-out

Click & Collect 
Order online and collect from our store in York city centre (Wild & Westbrooke, 3 Stonegate, York, YO1 8AN). Free on all orders. All orders will be ready to collect the following day, we will send an email to confirm this.